Terms of service
These terms apply to every order, agreement and service provided by Chorok through www.trychorok.com. By placing an order you agree to them.
We have tried to write these as plainly as we can. If anything is unclear, email hello@trychorok.com and we will explain it.
Contents
- Definitions
- Company details
- Scope
- Offers and prices
- Orders and how a contract is formed
- Payment
- Delivery
- Cancellation and returns
- Subscriptions
- Products, claims and safe use
- Your account
- Use of the website
- Liability
- Intellectual property
- Privacy
- Complaints and disputes
- Changes
- Governing law
1. Definitions
- Chorok, we, us, our: Noomi Brands LLC, a limited liability company registered in the State of Wyoming, United States.
- You, the customer: the natural person, not acting in the course of a business, who enters into an agreement with us.
- Website: www.trychorok.com and all associated subdomains.
- Products: the scalp bar, conditioner bar, scalp oil, bamboo dock, scalp brush and any accessories we offer through the website.
- Agreement: any arrangement between you and us regarding a purchase or service.
2. Company details
Noomi Brands LLC
33 N Gould St
Sheridan, WY 82801
United States
Email: hello@trychorok.com
Wyoming Filing ID: 2026-002069254
Chorok is a brand of Noomi Brands LLC.
3. Scope
3.1. These terms apply to every offer we make and every agreement between you and us.
3.2. You are given the text of these terms before an agreement is concluded. By placing an order you confirm that you accept them.
3.3. Departures from these terms are valid only where we have confirmed them in writing.
3.4. If any provision is found to be void or unenforceable, the remaining provisions stay in full effect.
4. Offers and prices
4.1. We describe our products as accurately as we can, and we work to keep photographs and descriptions truthful. Obvious errors do not bind us.
4.2. Prices are shown in the currency you select and include sales tax or VAT where we are required to charge it. Any additional cost is shown before you confirm the order.
4.3. Delivery costs, where they apply, are shown at checkout.
4.4. We may change prices and offers at any time. Orders already placed are fulfilled at the price in force when you ordered.
4.5. Promotions and discount codes are limited in time, cannot be combined unless stated, and have no cash value.
4.6. Import duties and taxes are set by the government of the country you are shipping to and are your responsibility. We cannot estimate or refund them.
5. Orders and how a contract is formed
5.1. You can order as a guest or with an account. Your legal position is the same either way.
5.2. Placing an order is an offer to buy. A contract is formed when we send you a dispatch confirmation, not when you receive the order confirmation.
5.3. We may decline an order without giving reasons — for example where a product is out of stock, where a price or description was published in error, or where we suspect fraud. If we decline or cancel, we refund you in full.
5.4. To place an order you must be 18 or over and legally competent.
5.5. You are responsible for the accuracy of the details you give us. Incorrect or incomplete details can delay or prevent delivery, and any additional cost that causes is yours.
5.6. Your purchases are for personal or household use, not for commercial resale.
6. Payment
6.1. We accept credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal, Shop Pay and Klarna. Which of these is available to you depends on your country, your device and the order value. We may add methods in future.
6.2. With cards, Apple Pay, Google Pay, PayPal and Shop Pay, payment is taken when you complete the order. Your order is processed after successful payment.
6.3. If you pay later through Klarna, Klarna's own terms apply in addition to these. You enter into a payment agreement with Klarna and we transfer the receivable to them. If you do not pay on time, Klarna may charge costs under their terms.
6.4. Payment details are handled by our PCI-compliant payment providers. We do not store full card or bank details on our own systems.
7. Delivery
7.1. We ship worldwide. Delivery times and costs are set out in our Shipping policy.
7.2. Delivery times are estimates. Exceeding them gives no right to compensation, except that if we have not delivered within 30 days of your order you may cancel the agreement free of charge and we will refund you in full.
7.3. Risk of loss or damage passes to you when you, or someone you have nominated, takes receipt of the products.
7.4. If a parcel cannot be delivered and is returned to us because of incorrect address details or because it was not collected, we reserve the right to charge the shipping cost of sending it again.
7.5. If your order arrives damaged or does not arrive at all, contact us and we will replace it or refund it. See section 8.
8. Cancellation and returns
8.1. Our 60-day promise and the statutory 14-day right of withdrawal are set out in full in our Refund policy.
8.2. In short: email us within 60 days of delivery and we refund you in full. You do not return the product and you do not pay return postage.
8.3. If you are a consumer in the UK or the EU, you also have a statutory right to withdraw within 14 days of delivery. Our promise sits on top of that right and does not reduce it. Unlike many sellers, we do not rely on the hygiene exception for opened cosmetics — an opened bar is still covered by our 60-day promise.
9. Subscriptions
9.1. If you choose a subscription, you authorise us to charge your payment method on the schedule shown at checkout until you cancel.
9.2. We email you before each renewal, stating the amount and the date.
9.3. You can pause, skip, change the frequency or change your bundle at any time from your account, with no notice period and no cancellation fee. There is no minimum term. Cancelling before a scheduled renewal prevents that charge. The full terms are in our Subscription policy.
9.4. A delivery already dispatched when you cancel is covered by the 60-day promise in section 8.
9.5. Where local law requires additional notice, disclosure or a particular cancellation route, we comply with it.
10. Products, claims and safe use
10.1. Chorok products are cosmetics, not medicines. Nothing on this site is medical advice and nothing we sell is intended to diagnose, treat, cure or prevent any disease. Individual results vary.
10.2. Where we describe an ingredient as traditionally used for a purpose, that describes a history of use, not a proven medical effect.
10.3. Patch test on your inner forearm for 24 hours before first use if you have sensitive skin. Stop using the product and seek advice if you experience irritation.
10.4. If you have a diagnosed scalp condition, are pregnant or breastfeeding, or are taking medication, speak to a doctor or pharmacist before use. Our products are not a substitute for professional medical advice, and we are not liable for outcomes arising from using them instead of seeking it.
10.5. Follow the instructions supplied with the product. Our scalp oil is for external use on the scalp only and is not for ingestion.
10.6. Formulations change as we improve them. The ingredient list printed on the packaging you receive is the definitive one. If it differs from the website, the packaging governs, and we would be grateful if you told us so we can correct the site.
11. Your account
11.1. You may create an account to manage your orders and subscriptions. It is optional.
11.2. You are responsible for keeping your login details secure and for activity under your account. If you suspect misuse, change your password and tell us.
11.3. We may suspend or delete an account in cases of misuse, fraud or repeated breach of these terms.
12. Use of the website
12.1. Use the website for its intended purpose: browsing, ordering and reading.
12.2. You may not disrupt or overload the site with automated scripts, break into other people's accounts or systems, copy or reuse our content without permission, or use the site for unlawful purposes.
12.3. If you breach this we may block access and recover any damage caused.
13. Liability
13.1. Our total liability for damage arising from or connected to an order is limited to the amount paid out under our liability insurance in that case, or — if no payment is made — to the amount you paid for the order concerned.
13.2. We are not liable for indirect or consequential loss, lost profit or lost savings.
13.3. The limits in this section do not apply to intent or deliberate recklessness on our part, to death or personal injury caused by our negligence, to fraud, or to any liability that cannot lawfully be excluded. If you are a consumer, these terms do not affect your statutory rights.
14. Intellectual property
14.1. All content on this website — text, photographs, video, illustrations, the Chorok name and logo, and the design — belongs to Noomi Brands LLC or its licensors and is protected by copyright, trade mark and other intellectual property law.
14.2. You may not copy, distribute, publish or use it commercially without our prior written permission.
14.3. Reviews, photographs or other content you choose to share with us — through a review or by tagging us on social media — may be used by us for marketing and communication without payment, with respect for your privacy. We do not edit reviews to change their meaning and we do not remove a review because it is negative. We may remove content that is unlawful, misleading or offensive.
15. Privacy
15.1. We process your personal data in accordance with the GDPR and applicable US privacy law. How we do that is set out in our Privacy policy.
15.2. Our use of cookies is described in the same policy and controlled through the consent banner.
16. Complaints and disputes
16.1. If you have a complaint, email hello@trychorok.com. We respond within 14 days, usually much sooner, either with our answer or with an indication of when you can expect one.
16.2. We are not obliged to participate in alternative dispute resolution, but we are willing to do so where it helps resolve a complaint.
16.3. If we cannot resolve it together, you can take your complaint to:
- United Kingdom: Citizens Advice consumer service, or the relevant ADR body for the sector
- European Union: the consumer dispute resolution body in your country of residence, listed at consumer-redress.ec.europa.eu
- United States: your state consumer protection office, or the Federal Trade Commission at reportfraud.ftc.gov
17. Changes
17.1. We may amend these terms from time to time. The current version is always the one published on this page, with the date of last change at the bottom. The version in force is the one published when you place your order.
18. Governing law
18.1. These terms are governed by the laws of the State of Wyoming, United States.
18.2. If you are a consumer resident in the United Kingdom or the European Union, you retain the protection of the mandatory consumer law of your country of residence and may bring proceedings before your local courts.
18.3. Disputes not covered by 18.2 are submitted to the competent courts of the State of Wyoming.
Last updated: 14 September 2026