Cancellation policy
This page explains what you are agreeing to when you tick "Save with automatic refills", what you will be charged, and how to stop. Shopify shows it to you at checkout because it is the kind of thing you should read before you buy, not after.
In short
- Cancel any time. No minimum, no notice period, no fee
- No cancellation fee, ever
- Cancel in two clicks from your account, or by email if you would rather
- Every charge is announced at least 3 days beforehand
- 60 days to change your mind on anything we have already sent you
1. What a subscription is here
You choose a bundle and a delivery interval. We send that bundle at that interval and charge the same amount each time until you tell us to stop. Nothing else changes and nothing is added.
Current prices, 20% below the one-off price:
- 1 bar — $19.99 per delivery
- 2 bars — $31.96 per delivery
- 3 bars — $39.96 per delivery
Intervals: every month, every 2 months or every 3 months. You pick one at checkout and can change it afterwards.
The free scalp brush and bamboo dock come with the three-bar bundle on your first delivery only. They are not sent again on renewals, and you keep them if you cancel.
2. No minimum
There is no minimum number of deliveries on any interval. Subscribe today, cancel tomorrow, and the only thing you pay for is what has already been sent.
The subscription price is below the one-off price because a repeat customer is worth more to us than a single sale. That is our bet to make, not a commitment to extract from you.
If you would rather not set up a subscription at all, buy the same bundle as a one-off. The only difference is the price and the fact that it does not come back.
3. When you are charged
Your first charge is taken at checkout. Every renewal is charged on the same date at your chosen interval, so a three-monthly subscription started on the 8th renews on the 8th.
We email you at least 3 days before every renewal with the amount and the date. That email contains a link to skip, reschedule or cancel, so you never have to hunt for the setting.
If you have not received that email, check your spam folder before contacting us. It is the one most often filtered.
4. How to cancel
From your account. Sign in at trychorok.com, open Manage subscription, and choose Cancel. It takes effect straight away and there is nothing further to confirm.
By email. Send us a line at hello@trychorok.com from the address you ordered with. We will help you cancel within one working day and confirm in writing. You do not have to give a reason.
There is no notice period, no fee and no minimum.
5. When a cancellation takes effect
Cancelling stops all future charges immediately.
If you cancel before your next renewal is charged, you are not charged again.
If you cancel after a renewal has been charged but before it ships, tell us and we will refund that charge in full.
If it has already shipped, keep it. Our 60-day promise covers it and you do not post anything back.
6. Pausing, skipping and changing instead
Cancelling is not the only option, and we would rather you used the one that fits. All of them are in your account and none of them cost anything.
- Skip a delivery if you still have bars left
- Change the interval to something longer or shorter
- Change the bundle to more or fewer bars
- Move the date forward or back
- Change your address or payment method
All of these are in your account, and none of them cost anything.
7. If a payment fails
We retry a failed payment up to three times over seven days and email you each time. If it still has not gone through, the subscription is paused rather than cancelled, so you can restart it without losing your interval or your price.
We never charge a fee for a failed payment.
8. If prices change
If we change the price of a subscription, existing subscribers are told at least 30 days in advance by email, and the new price only applies from a renewal after that notice period. You can cancel or change your plan in the meantime with no consequence.
We will not change your price without telling you first.
9. Your statutory rights
Nothing here limits a right you have by law.
United Kingdom and European Union. You have a 14-day right of withdrawal from the day you receive each delivery, under the Consumer Contracts Regulations 2013 and Directive 2011/83/EU. That right applies to the subscription as a whole: if you withdraw within 14 days of your first delivery, the contract ends there and no further charge is taken. Our 60-day promise is offered in addition to both, not instead of them.
United States. Federal and several state laws, including California's automatic renewal law, require clear disclosure before you buy and a simple way to cancel online. The price and the interval are disclosed on the product page, at checkout and on this page for exactly that reason, and the Cancel button in your account is the simple way out.
Australia and New Zealand. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the Consumer Guarantees Act 1993.
10. Refunds
Refunds on anything already delivered are covered by our Refund policy: 60 days, full refund, nothing to send back.
11. Contact
Email: hello@trychorok.com — we reply within one working day.
Noomi Brands LLC, 33 N Gould St, Sheridan, WY 82801, United States. Wyoming Filing ID 2026-002069254. Chorok is a brand of Noomi Brands LLC.
Last updated: 14 September 2026