Shipping policy
Chorok ships worldwide with tracking on every order. Below is what it costs, how long it takes, and what happens if something goes wrong.
In short
-
Dispatched within
[1–3]business days of your order - Free shipping over $39, otherwise $3.99
- Tracking on every order, emailed as soon as the label is created
- We ship worldwide, with longer times and possible duties outside the US and UK
1. Processing
Orders are processed and dispatched within [1–3] business days after payment is confirmed. You receive a shipping confirmation email with a tracking number as soon as your order is on its way.
Business days are Monday to Friday, excluding public holidays. Orders placed at a weekend or on a holiday are processed the next business day.
2. Delivery times
Once dispatched, please allow the following estimated transit times:
| Country | Standard shipping |
|---|---|
| United States |
[8–14] calendar days |
| United Kingdom |
[8–14] calendar days |
| Canada |
[10–16] calendar days |
| Australia |
[8–14] calendar days |
| New Zealand |
[8–14] calendar days |
| Rest of the world |
[12–20] calendar days |
These are estimates, not guarantees. Delivery times can vary with carrier delays, high-volume periods such as Black Friday and December, and customs processing.
We would rather give you a realistic window than a flattering one. If your order is running behind the range above, email us and we will chase it rather than wait for you to ask twice.
3. Shipping costs
- Free on any order over $39, which every three-bar bundle reaches
- $3.99 on orders below that
Whatever it costs, it is shown in full before you confirm your order. Nothing is added afterwards.
4. Customs, duties and import taxes
Orders may be subject to customs duties, import taxes or handling fees charged by the destination country. These are set by your government, not by us. We do not receive any part of them and we cannot predict the amount in advance.
Any such charges are payable by the recipient. If you are unsure whether they apply where you live, check with your local customs office before ordering.
Customs inspections can add time to a delivery. Where that happens it is outside our control and is not grounds for a refund of shipping costs.
If a parcel is refused at customs because charges were not paid and it is returned to us, we will refund the order minus the outbound shipping cost.
5. Tracking
You get a shipping confirmation with a tracking number as soon as the label is created. If it has not arrived, check your spam and promotions folders first — that is the email most often filtered.
Tracking often shows nothing for the first 24 to 72 hours. Carriers usually scan a parcel for the first time at a sorting hub, so a number can look inactive while the parcel is already moving.
6. Lost, stolen or not received
Not arrived. If your order has not arrived within the estimated window above, email hello@trychorok.com with your order number. We open an investigation with the carrier on your behalf.
Says delivered, but isn't. Check with anyone else at the address and the usual safe places, then give it 24 hours — carriers sometimes scan a parcel as delivered a few hours early. If it still has not appeared, contact us and we will investigate.
Confirmed lost. A parcel the carrier confirms as lost is replaced free of charge or refunded in full, whichever you prefer.
Maximum period. If we have not delivered within 30 days of the estimated delivery date, you may cancel free of charge and we refund you in full.
7. Damaged on arrival
Email us within 30 days with your order number and photographs of the outer packaging and the product. We send a replacement at no cost or refund you in full, whichever you prefer. You keep the damaged item and there is nothing to return.
8. Wrong address
Email hello@trychorok.com as fast as you can with your order number and the correct address.
- Not yet dispatched: we change it straight away.
- Already with the carrier: we can sometimes redirect it, but there is no guarantee.
- Returned to us because the address was wrong: we send it again once the shipping cost for the second attempt is paid, or we refund the order.
9. Order changes and cancellations
Requests to change or cancel an order must reach us before it is dispatched, so within [24] hours of ordering. Once it is with the carrier we cannot recall it — but our 60-day promise still covers it, and you do not need to post anything back.
10. Subscriptions
Subscription deliveries follow the same processing and transit times as one-off orders. You can change your delivery address or move a delivery date from your account at any time before the renewal date.
11. Where we do not ship
We do not ship to Russia, Belarus, Iran, North Korea, Syria or Cuba.
12. Returns
Our 60-day promise, the statutory 14-day right of withdrawal and what to do with a damaged item are all set out in our Refund policy. You never post anything back to us.
13. Questions
Email: hello@trychorok.com — we reply within one working day.
Noomi Brands LLC, 33 N Gould St, Sheridan, WY 82801, United States. Wyoming Filing ID 2026-002069254. Chorok is a brand of Noomi Brands LLC.
Last updated: 22-09-2026