Refund policy
We want you to be able to try Chorok properly. Below is exactly how returns work and what your rights are.
In short
- 60 days, money back — our own promise, on top of your statutory rights
- Nothing to send back — you keep the product, opened or not
- No return postage — there is nothing for you to pay
- No reason required — one email with your order number is the whole process
- Refunded within 3 working days of us confirming, to your original payment method
1. The Chorok 60-day promise
If you are not satisfied with a Chorok product, email hello@trychorok.com within 60 days of delivery with your order number. We refund the purchase price in full.
Sixty days rather than thirty because comfort is the thing we actually promise, and comfort takes weeks rather than days. Itching, tightness after washing and flaking are skin responses, and skin responds within the first month. Sixty days gives you time to get through the adjustment fortnight and still have six clear weeks to judge it.
Density is a different question. That follows the hair growth cycle and takes three months or more, which is why we do not build a promise around it and why nobody honestly can.
You do not return the product. We would rather you passed it to someone who wants it than paid postage to send us something you did not get on with. An opened or part-used bar is covered in exactly the same way as an unopened one — we do not rely on the hygiene exception that most cosmetics sellers use to make a promise like this meaningless.
This promise covers every product we sell, including subscription deliveries and the free dock or brush that comes with a bundle. You keep those too.
2. Fair use
The keep-the-product terms apply once per household. For any later refund request we may ask you to return unused product first, and we will pay for the postage. This is not there to catch anyone out; it is there so the promise stays possible to keep.
3. How to claim
Email hello@trychorok.com with your order number and, if you feel like it, a line about what did not work. You are not required to explain — but the more we hear, the better the next version gets.
We confirm within one working day. The refund is issued within three working days of that confirmation, to the payment method you used. How long it then takes to appear depends on your bank or card issuer, usually a further three to ten working days. If more than fifteen working days have passed since we confirmed and you still have not seen it, email us and we will chase it.
4. Damaged, faulty or wrong item
That is our mistake, not a refund. Email us within 30 days with your order number and a photograph. We send a replacement at no cost, or refund you in full if you prefer. You keep the damaged item and there is nothing to return.
5. Your statutory rights by market
Our 60-day promise sits on top of the law. It never replaces or limits a right you already have.
United Kingdom. Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving your order without giving a reason, and under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. Where you use the statutory right rather than our promise, the law allows us to ask for the goods back at your cost — in practice we do not, and we will confirm that in writing when you contact us.
European Union. Under Directive 2011/83/EU you have the same 14-day right of withdrawal from the day you receive the goods, and under Directive 2019/771 you have a legal guarantee of conformity. Some sellers exclude opened cosmetics from the 14-day right using the sealed-goods hygiene exception. We do not apply that exception.
United States. There is no federal cooling-off period for online orders. Our 60-day promise is what applies, and it is more generous than the law requires. Nothing here affects any right you have under the consumer protection law of your state.
Canada. Consumer protection is provincial and varies. Our 60-day promise applies regardless of where you are, alongside any provincial right you may have.
Australia and New Zealand. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. Our 60-day promise is in addition to those guarantees.
6. Subscriptions
You can pause, skip, change the frequency or change your bundle at any time from your account, with no notice period and no fee. There is no minimum number of deliveries; cancel whenever you like — the full terms are in our Subscription policy.
A delivery already dispatched when you cancel is covered by the 60-day promise in section 1. You do not need to refuse the parcel or send it back.
7. Order not delivered
If your order has not arrived within 30 days of dispatch, contact us and we will replace it or refund you in full, whichever you prefer.
8. Which applies to me
The Chorok 60-day promise
- Applies to: every order, everywhere
- Time limit: 60 days from delivery
- Reason needed: no
- Send anything back: no
- Return postage: not applicable
- Opened product: covered
- Refunded within: 3 working days of our confirmation
Statutory right of withdrawal
- Applies to: consumers in the UK and the EU
- Time limit: 14 days from delivery
- Reason needed: no
- Send anything back: not in practice — the law allows us to ask, we don't
- Return postage: not applicable
- Opened product: covered — we do not apply the hygiene exception
- Refunded within: 14 days
Damaged, faulty or wrong item
- Applies to: every order, everywhere
- Time limit: 30 days from delivery
- Reason needed: a photograph, that's all
- Send anything back: no
- Return postage: not applicable
- Opened product: covered
- Refunded within: 3 working days, or a replacement if you prefer
9. Model withdrawal form
UK and EU consumers may use the wording below to exercise the statutory 14-day right. You are not obliged to use it — a plain email saying you want to cancel is enough. Complete it and send it to hello@trychorok.com.
To Noomi Brands LLC, hello@trychorok.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on:
Received on:
Order number:
Name of consumer:
Address of consumer:
Date:
10. Contact
Email: hello@trychorok.com — we reply within one working day.
Noomi Brands LLC, 33 N Gould St, Sheridan, WY 82801, United States. Wyoming Filing ID 2026-002069254. Chorok is a brand of Noomi Brands LLC.